Where can I have my order delivered?
At this time, shopchelseamarket.com ships to all 50 United States, APO/FPO/DPO addresses, P.O. Boxes and select U.S. Territories (American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands). We are also able to ship to international destinations.
What are the delivery times and costs?
Domestic Orders (USA)
Average delivery time: 3 – 7 business days
$10 Flat Rate Shipping
Average delivery time: 5 – 10 business days
$40 Flat Rate Shipping
You can return an item received in an international order, but exchanges are not possible at this time. Instead, you can return the unwanted item and order a new replacement separately.
Unfortunately, we cannot refund your original international shipping charges.
Which payment methods can I use on shopchelseamarket.com?
Shopchelseamarket.com accepts the following payment methods:
Visa, Mastercard, American Express, Discover and JCB.
Easily shop online without having to enter your credit card details on the website. You will be directed to the Paypal site to ‘Log-In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to shopchelseamarket.com.
How much will I have to pay in tax and duties?
If you are shipping within the USA, sales tax will only be collected on ordered shipped to New York State.
Outside the USA, international destinations are assigned taxes or duties depending on the individual country.
What if I have a problem with my purchase?
If you have a problem with your product, please contact us through the CONTACT link or email us at firstname.lastname@example.org and we will assist right away.
How can I return my purchase?
Please contact us at email@example.com to handle returns within 20 days of the date of delivery.
Make sure the merchandise you return is in its original condition, tags and packaging included; otherwise, we will be unable to accept your return and issue a refund.
Once your return reaches the warehouse, please allow 3 to 7 business days for your return to be processed.
How long does it take to get refunded?
We usually accept returns within 5 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Our bank will reimburse you within 7 business days of the return acceptance confirmation email. The time is takes to restore the credit back to your account depends on the Credit Card Issuer.
You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.